/* ============================================================
   Grace Infosoft Pvt. Ltd. — Computer & Toner Cartridge AMC Portal
   Shared stylesheet (all public / client / admin pages)
   Mobile responsive — breakpoints: 900px, 640px
   ============================================================ */

@import url('https://fonts.googleapis.com/css2?family=Public+Sans:wght@400;500;600;700;800&family=JetBrains+Mono:wght@500;600&display=swap');

:root {
  --brand:       #16305C;   /* deep navy — headers, buttons */
  --brand-dark:  #0E2244;
  --brand-soft:  #EAF0FA;   /* soft blue tint backgrounds */
  --accent:      #F0A322;   /* amber service stripe */
  --bg:          #F4F6FA;
  --card:        #FFFFFF;
  --ink:         #1B2433;
  --muted:       #61708A;
  --border:      #DDE4EE;
  --success:     #1E7E4C;
  --success-bg:  #E7F5EC;
  --danger:      #C0392B;
  --danger-bg:   #FCEBE8;
  --warn:        #9A6700;
  --warn-bg:     #FFF4D6;
  --info:        #1C5FA8;
  --info-bg:     #E5EFFB;
  --radius:      10px;
  --shadow:      0 1px 2px rgba(22,48,92,.06), 0 4px 14px rgba(22,48,92,.06);
  --font:        'Public Sans', -apple-system, 'Segoe UI', Roboto, Arial, sans-serif;
  --mono:        'JetBrains Mono', ui-monospace, 'Courier New', monospace;
}

* { margin: 0; padding: 0; box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }

body {
  font-family: var(--font);
  font-size: 15px;
  line-height: 1.55;
  color: var(--ink);
  background: var(--bg);
  min-height: 100vh;
}

img { max-width: 100%; }
a { color: var(--info); text-decoration: none; }
a:hover { text-decoration: underline; }

h1, h2, h3, h4 { line-height: 1.25; font-weight: 700; color: var(--ink); }
h2 { font-size: 21px; margin-bottom: 6px; }
h3 { font-size: 17px; margin-bottom: 6px; }

:focus-visible { outline: 3px solid rgba(240,163,34,.55); outline-offset: 2px; border-radius: 4px; }

/* ---------- Top bar (brand header) ---------- */
.topbar {
  background:
    radial-gradient(600px 120px at 90% -40%, rgba(240,163,34,.35), transparent 60%),
    linear-gradient(120deg, #0B1E3F 0%, #16305C 55%, #24356E 100%);
  color: #fff;
  padding: 0 22px;
  height: 64px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
  position: sticky; top: 0; z-index: 40;
  box-shadow: 0 6px 22px -12px rgba(11,30,63,.7);
}
.topbar::after {
  content: '';
  position: absolute;
  left: 0; right: 0; bottom: 0;
  height: 3px;
  background: linear-gradient(90deg, var(--accent) 0%, #F7C56A 55%, transparent 100%);
}
.topbar h1 {
  font-size: 16.5px;
  font-weight: 800;
  color: #fff;
  letter-spacing: -.2px;
  display: flex; flex-direction: column; justify-content: center;
}
.topbar .brand-sub {
  display: inline-flex; align-items:center; gap:6px;
  font-size: 11px;
  font-weight: 600;
  color: #AFC4E6;
  letter-spacing: .5px;
  text-transform: uppercase;
  margin-top: 2px;
}
.topbar .user-info {
  display: flex;
  align-items: center;
  gap: 12px;
  font-size: 13px;
  color: #DCE6F5;
}
.topbar .user-info .who {
  display:inline-flex; align-items:center; gap:9px;
  padding: 6px 12px 6px 8px; border-radius: 999px;
  background: rgba(255,255,255,.10); border:1px solid rgba(255,255,255,.16);
  backdrop-filter: blur(6px);
}
.topbar .user-info .who .av {
  width:26px; height:26px; border-radius:50%; flex:0 0 auto;
  display:grid; place-items:center; font-size:12px; font-weight:800; color:#0B1E3F;
  background: linear-gradient(135deg,#F0A322,#F7C56A);
}
.topbar .user-info .who .role { font-size:11px; color:#AFC4E6; text-transform:capitalize; }
.topbar .user-info a.logout {
  color: #fff;
  font-weight: 700; font-size:12.5px;
  padding: 7px 14px;
  border: 1px solid rgba(255,255,255,.28);
  border-radius: 999px;
  transition: background .15s, transform .15s;
}
.topbar .user-info a.logout:hover { background: rgba(255,255,255,.16); text-decoration: none; transform:translateY(-1px); }

/* ---------- Layout ---------- */
.main {
  padding: 26px 26px 64px;
  max-width: 1180px;
  margin: 0 auto;
  width: 100%;
}
body {
  background:
    radial-gradient(720px 320px at 100% 0%, rgba(28,95,168,.06), transparent 60%),
    radial-gradient(560px 300px at 0% 8%, rgba(240,163,34,.05), transparent 55%),
    var(--bg);
}

.card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: 16px;
  box-shadow: var(--shadow);
  padding: 22px;
  margin-bottom: 18px;
  transition: box-shadow .18s, border-color .18s;
}
.card:hover { box-shadow: 0 10px 28px -16px rgba(16,32,60,.28); }
.card > h2:first-child, .card > h3:first-child { margin-bottom: 12px; }
/* page-level heading shown above cards */
.page-head { display:flex; align-items:center; justify-content:space-between; gap:12px; flex-wrap:wrap; margin: 2px 0 18px; }
.page-head .ph-title { display:flex; align-items:center; gap:12px; }
.page-head .ph-title .ph-bar { width:5px; height:30px; border-radius:4px; background:linear-gradient(180deg,var(--brand),var(--accent)); }
.page-head h2 { margin:0; font-size:22px; font-weight:800; letter-spacing:-.4px; }
.page-head .ph-sub { font-size:13px; color:var(--muted); margin-top:2px; }

.text-muted { color: var(--muted); }
.mb-0 { margin-bottom: 0 !important; }
.flex-between { display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; }

/* ---------- Forms ---------- */
.form-group { margin-bottom: 15px; }
.form-group label {
  display: block;
  font-size: 13px;
  font-weight: 600;
  color: var(--ink);
  margin-bottom: 5px;
  letter-spacing: .1px;
}
.form-group input,
.form-group select,
.form-group textarea {
  width: 100%;
  padding: 10px 12px;
  font: inherit;
  font-size: 15px;
  color: var(--ink);
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 8px;
  transition: border-color .15s, box-shadow .15s;
}
.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
  outline: none;
  border-color: var(--brand);
  box-shadow: 0 0 0 3px rgba(22,48,92,.12);
}
.form-group select:disabled { background: #F1F4F8; color: var(--muted); }
.form-row {
  display: flex;
  gap: 14px;
}
.form-row > .form-group { flex: 1; }
.form-hint { font-size: 12.5px; color: var(--muted); margin-top: 4px; }

/* ---------- Buttons ---------- */
.btn {
  display: inline-block;
  padding: 11px 20px;
  font: inherit;
  font-size: 14.5px;
  font-weight: 700;
  color: #fff;
  background: var(--brand);
  border: 1px solid var(--brand);
  border-radius: 8px;
  cursor: pointer;
  text-align: center;
  transition: background .15s, transform .05s;
}
.btn:hover { background: var(--brand-dark); text-decoration: none; }
.btn:active { transform: translateY(1px); }
.btn-secondary {
  background: #fff;
  color: var(--brand);
  border: 1px solid var(--border);
}
.btn-secondary:hover { background: var(--brand-soft); }
.btn-danger { background: var(--danger); border-color: var(--danger); }
.btn-danger:hover { background: #A03024; }
.btn-sm { padding: 6px 12px; font-size: 13px; }

/* ---------- Alerts ---------- */
.alert {
  padding: 13px 16px;
  border-radius: 8px;
  font-size: 14px;
  margin-bottom: 15px;
  border: 1px solid transparent;
}
.alert-success { background: var(--success-bg); color: var(--success); border-color: #BFE4CC; }
.alert-error   { background: var(--danger-bg);  color: var(--danger);  border-color: #F2C4BC; }
.alert-info    { background: var(--info-bg);    color: var(--info);    border-color: #C3D9F2; }
.alert-warning { background: var(--warn-bg);    color: var(--warn);    border-color: #EED9A0; }

/* ---------- Tables ---------- */
table {
  width: 100%;
  border-collapse: collapse;
  font-size: 14px;
}
th, td {
  text-align: left;
  padding: 10px 12px;
  border-bottom: 1px solid var(--border);
  vertical-align: top;
}
th {
  font-size: 12.5px;
  font-weight: 700;
  color: var(--muted);
  text-transform: uppercase;
  letter-spacing: .4px;
  background: #F8FAFD;
}
tr:last-child td { border-bottom: none; }
.table-wrap { overflow-x: auto; -webkit-overflow-scrolling: touch; }

/* ---------- Badges ---------- */
.badge {
  display: inline-block;
  padding: 3px 11px;
  border-radius: 99px;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: .2px;
  white-space: nowrap;
}
.badge-open       { background: var(--danger-bg);  color: var(--danger); }
.badge-assigned   { background: var(--info-bg);    color: var(--info); }
.badge-inprogress { background: var(--warn-bg);    color: var(--warn); }
.badge-resolved   { background: var(--success-bg); color: var(--success); }
.badge-closed     { background: #E8EBF1;           color: #4A576B; }
.badge-reopened   { background: #F6E4F6;           color: #8E3A8E; }
.badge-active     { background: var(--success-bg); color: var(--success); }
.badge-expired    { background: var(--danger-bg);  color: var(--danger); }
.badge-renewed    { background: var(--info-bg);    color: var(--info); }
.badge-cancelled  { background: #E8EBF1;           color: #4A576B; }
.badge-underrepair    { background: var(--warn-bg); color: var(--warn); }
.badge-decommissioned { background: #E8EBF1;        color: #4A576B; }

/* Ticket number chip — printed-service-tag look */
.ticket-chip {
  font-family: var(--mono);
  font-weight: 600;
  font-size: 14px;
  background: var(--brand-soft);
  color: var(--brand);
  border: 1px dashed #B7C7E4;
  border-radius: 6px;
  padding: 3px 10px;
  letter-spacing: .5px;
  white-space: nowrap;
}
.mono { font-family: var(--mono); font-size: .95em; letter-spacing: .3px; }

/* ---------- Home / landing ---------- */
.home-wrap {
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 48px 20px;
  text-align: center;
  background:
    radial-gradient(900px 380px at 85% -10%, rgba(240,163,34,.10), transparent 60%),
    radial-gradient(900px 420px at 10% 110%, rgba(22,48,92,.08), transparent 60%),
    var(--bg);
}
.home-brand {
  font-size: 12.5px;
  font-weight: 800;
  letter-spacing: 2.5px;
  text-transform: uppercase;
  color: var(--accent);
  margin-bottom: 10px;
}
.home-wrap h1 {
  font-size: clamp(24px, 4.5vw, 38px);
  font-weight: 800;
  color: var(--brand);
  max-width: 720px;
  margin-bottom: 10px;
}
.home-wrap > p {
  color: var(--muted);
  max-width: 560px;
  margin-bottom: 34px;
  font-size: 15.5px;
}
.home-cards {
  display: grid;
  grid-template-columns: repeat(2, minmax(240px, 300px));
  gap: 16px;
  width: 100%;
  max-width: 660px;
  justify-content: center;
}
.home-card {
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: 12px;
  box-shadow: var(--shadow);
  padding: 24px 20px;
  text-align: left;
  color: inherit;
  position: relative;
  overflow: hidden;
  transition: transform .15s, box-shadow .15s, border-color .15s;
}
.home-card::before {
  content: '';
  position: absolute;
  top: 0; left: 0; right: 0;
  height: 3px;
  background: linear-gradient(90deg, var(--accent), transparent 80%);
  opacity: 0;
  transition: opacity .15s;
}
.home-card:hover {
  transform: translateY(-3px);
  border-color: #C6D3E8;
  box-shadow: 0 6px 22px rgba(22,48,92,.12);
  text-decoration: none;
}
.home-card:hover::before { opacity: 1; }
.home-card .icon { font-size: 28px; margin-bottom: 10px; }
.home-card h3 { font-size: 16px; color: var(--brand); margin-bottom: 4px; }
.home-card p { font-size: 13.5px; color: var(--muted); }
.home-footer {
  margin-top: 40px;
  font-size: 12.5px;
  color: var(--muted);
}
.home-footer strong { color: var(--brand); }

/* ---------- Login pages ---------- */
.login-wrap {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 28px 16px;
  background:
    radial-gradient(700px 320px at 90% 0%, rgba(240,163,34,.10), transparent 60%),
    linear-gradient(160deg, var(--brand-dark), var(--brand) 55%, #234A85);
}
.login-box {
  width: 100%;
  max-width: 400px;
  background: var(--card);
  border-radius: 14px;
  box-shadow: 0 14px 44px rgba(9,20,40,.35);
  padding: 30px 28px;
  border-top: 4px solid var(--accent);
}
.login-brand {
  font-size: 11.5px;
  font-weight: 800;
  letter-spacing: 2px;
  text-transform: uppercase;
  color: var(--accent);
  margin-bottom: 6px;
}
.login-box h2 { color: var(--brand); font-size: 22px; }
.login-box .sub { color: var(--muted); font-size: 13.5px; margin: 2px 0 18px; }
.login-links {
  margin-top: 16px;
  font-size: 13px;
  text-align: center;
  color: var(--muted);
}

/* ---------- Steps (public complaint flow) ---------- */
.step-label {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 20px; height: 20px;
  margin-right: 7px;
  border-radius: 50%;
  background: var(--brand);
  color: #fff;
  font-size: 11.5px;
  font-weight: 700;
  vertical-align: -3px;
}

/* ---------- Activity log ---------- */
.log-item {
  border-bottom: 1px solid var(--border);
  padding: 10px 0 10px 14px;
  font-size: 13.5px;
  border-left: 2px solid var(--brand-soft);
  margin-left: 2px;
}
.log-item:last-child { border-bottom: none; }
.log-item strong { color: var(--brand); }

/* ---------- Responsive ---------- */
@media (max-width: 900px) {
  .main { padding: 20px 14px 50px; }
  .home-cards { grid-template-columns: 1fr 1fr; max-width: 560px; }
}

@media (max-width: 640px) {
  body { font-size: 14.5px; }
  .topbar { padding: 12px 14px; }
  .topbar h1 { font-size: 15px; }
  .topbar .user-info { width: 100%; justify-content: flex-end; }
  .card { padding: 16px 14px; }
  .form-row { flex-direction: column; gap: 0; }
  .form-row > div[style*="flex"] { width: 100%; }
  .home-cards { grid-template-columns: 1fr; }
  .home-wrap { padding: 34px 16px; }
  .login-box { padding: 24px 18px; }
  .btn { width: auto; }
  /* Tables scroll instead of squashing */
  .card table { display: block; overflow-x: auto; white-space: normal; }
  .detail-table th { width: 120px !important; }
  th, td { padding: 8px 9px; }
  form[style*="flex"] { flex-direction: column; }
}

@media (prefers-reduced-motion: reduce) {
  * { transition: none !important; animation: none !important; }
}


/* ============================================================
   Admin / Staff panel — layout, sidebar, dashboard stats
   ============================================================ */

.layout {
  display: flex;
  min-height: calc(100vh - 66px);
  align-items: stretch;
}
.layout .main { max-width: none; flex: 1; min-width: 0; }

.sidebar {
  width: 244px;
  flex-shrink: 0;
  padding: 16px 12px;
  color: #E7EDF7;
  background:
    radial-gradient(520px 220px at 20% -10%, rgba(240,163,34,.22), transparent 60%),
    radial-gradient(480px 260px at 90% 108%, rgba(56,189,248,.18), transparent 55%),
    linear-gradient(185deg, #0B1E3F 0%, #142A54 55%, #1B2E63 100%);
  border-right: 1px solid rgba(255,255,255,.06);
  box-shadow: inset -14px 0 24px -20px rgba(0,0,0,.6);
}
.sidebar a {
  position: relative;
  display: flex; align-items:center; gap:12px;
  padding: 9px 12px;
  margin-bottom: 4px;
  border-radius: 12px;
  font-size: 13.5px;
  font-weight: 600;
  color: #C4D2E8;
  text-decoration: none;
  transition: background .16s, color .16s, transform .12s;
}
/* colorful icon chip */
.sidebar a .s-ic {
  width: 30px; height: 30px; flex:0 0 auto;
  display: grid; place-items: center;
  font-size: 15px; line-height: 1;
  border-radius: 9px;
  background: rgba(255,255,255,.08);
  border: 1px solid rgba(255,255,255,.10);
  box-shadow: 0 2px 6px -2px rgba(0,0,0,.4);
  transition: transform .16s, box-shadow .16s;
}
.sidebar a:hover {
  background: rgba(255,255,255,.07);
  color: #fff;
  transform: translateX(2px);
}
.sidebar a:hover .s-ic { transform: scale(1.08); }

/* active: bright glass pill + amber tab + glow */
.sidebar a.active {
  background: linear-gradient(120deg, rgba(255,255,255,.16), rgba(255,255,255,.06));
  color: #fff;
  box-shadow: 0 8px 22px -10px rgba(0,0,0,.7), inset 0 0 0 1px rgba(255,255,255,.14);
}
.sidebar a.active::before {
  content:''; position:absolute; left:-12px; top:50%; transform:translateY(-50%);
  width:4px; height:24px; border-radius:0 4px 4px 0;
  background: linear-gradient(180deg,#F0A322,#F7C56A);
  box-shadow: 0 0 12px 1px rgba(240,163,34,.7);
}
.sidebar a.active .s-ic { box-shadow: 0 4px 12px -3px rgba(0,0,0,.6); transform: scale(1.06); }

/* per-item icon-chip colors (vivid gradients, matching dashboard tiles) */
.sidebar a.nav-dashboard  .s-ic { background:linear-gradient(135deg,#3B82F6,#1D4ED8); border-color:transparent; }
.sidebar a.nav-complaints .s-ic { background:linear-gradient(135deg,#F59E0B,#B45309); border-color:transparent; }
.sidebar a.nav-offices    .s-ic { background:linear-gradient(135deg,#334155,#0F172A); border-color:transparent; }
.sidebar a.nav-branches   .s-ic { background:linear-gradient(135deg,#14B8A6,#0F766E); border-color:transparent; }
.sidebar a.nav-assets     .s-ic { background:linear-gradient(135deg,#6366F1,#4338CA); border-color:transparent; }
.sidebar a.nav-amc        .s-ic { background:linear-gradient(135deg,#8B5CF6,#6D28D9); border-color:transparent; }
.sidebar a.nav-toner      .s-ic { background:linear-gradient(135deg,#EC4899,#BE185D); border-color:transparent; }
.sidebar a.nav-inward     .s-ic { background:linear-gradient(135deg,#10B981,#047857); border-color:transparent; }
.sidebar a.nav-stationery .s-ic { background:linear-gradient(135deg,#0EA5E9,#0369A1); border-color:transparent; }
.sidebar a.nav-demands    .s-ic { background:linear-gradient(135deg,#F97316,#C2410C); border-color:transparent; }
.sidebar a.nav-reports    .s-ic { background:linear-gradient(135deg,#22C55E,#15803D); border-color:transparent; }
.sidebar a.nav-companies  .s-ic { background:linear-gradient(135deg,#0D9488,#115E59); border-color:transparent; }
.sidebar a.nav-staff      .s-ic { background:linear-gradient(135deg,#EF4444,#B91C1C); border-color:transparent; }

.sidebar .sidebar-brand {
  font-size: 10px;
  font-weight: 800;
  letter-spacing: 1.8px;
  text-transform: uppercase;
  color: #7E90B0;
  padding: 6px 14px 14px;
  display:flex; align-items:center; gap:8px;
}
.sidebar .sidebar-brand::before {
  content:''; width:16px; height:2px; border-radius:2px;
  background:linear-gradient(90deg,#F0A322,transparent);
}
.sidebar .nav-group {
  font-size: 9.5px; font-weight:800; letter-spacing:1.4px; text-transform:uppercase;
  color:#6E80A0; padding: 14px 14px 6px; margin-top:4px;
  border-top:1px solid rgba(255,255,255,.07);
}

/* Dashboard stat boxes */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
  gap: 14px;
  margin: 14px 0 20px;
}
.stat-box {
  position: relative;
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: 14px;
  box-shadow: var(--shadow);
  padding: 16px 18px 15px;
  overflow: hidden;
  transition: transform .16s, box-shadow .16s, border-color .16s;
}
.stat-box::before {                 /* accent stripe on top */
  content:''; position:absolute; left:0; top:0; height:3px; width:100%;
  background: linear-gradient(90deg, var(--brand), var(--accent));
  opacity:.9;
}
.stat-box:hover { transform: translateY(-3px); box-shadow: 0 14px 30px -16px rgba(16,32,60,.4); border-color: color-mix(in srgb, var(--brand) 30%, var(--border)); }
.stat-box .num {
  font-size: 27px;
  font-weight: 800;
  color: var(--brand);
  line-height: 1.1;
  letter-spacing: -.5px;
}
.stat-box .label {
  font-size: 11.5px;
  font-weight: 700;
  letter-spacing: .4px;
  text-transform: uppercase;
  color: var(--muted);
  margin-top: 4px;
}
.stat-box.danger::before { background: linear-gradient(90deg,#EF4444,#B91C1C); }
.stat-box.danger .num { color: var(--danger); }
.stat-box.ok::before { background: linear-gradient(90deg,#10B981,#047857); }
.stat-box.ok .num { color: var(--success); }
.stat-box.warn::before { background: linear-gradient(90deg,#F59E0B,#B45309); }
.stat-box.warn .num { color: var(--warn); }
.stat-box.info::before { background: linear-gradient(90deg,#3B82F6,#1D4ED8); }
.stat-box.info .num { color: var(--info); }

/* Extra button styles used by admin pages */
.btn-outline {
  background: #fff;
  color: var(--brand);
  border: 1px solid var(--border);
}
.btn-outline:hover { background: var(--brand-soft); }
.btn-accent { background: var(--accent); border-color: var(--accent); color: #3A2A05; }
.btn-accent:hover { background: #D89114; }

/* Priority badges */
.badge-low      { background: #E8EBF1;           color: #4A576B; }
.badge-medium   { background: var(--info-bg);    color: var(--info); }
.badge-high     { background: var(--warn-bg);    color: var(--warn); }
.badge-critical { background: var(--danger-bg);  color: var(--danger); }

/* Admin responsive: sidebar becomes horizontal scroll bar */
@media (max-width: 900px) {
  .layout { flex-direction: column; }
  .sidebar {
    width: 100%;
    display: flex;
    gap: 4px;
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
    padding: 8px 10px;
    border-right: none;
    border-bottom: 1px solid var(--border);
  }
  .sidebar .sidebar-brand { display: none; }
  .sidebar a {
    flex-shrink: 0;
    white-space: nowrap;
    margin-bottom: 0;
    border-radius: 999px;
    padding: 7px 13px 7px 8px;
    font-size: 12.5px;
  }
  .sidebar a .s-ic { width:24px; height:24px; font-size:13px; border-radius:7px; }
  .sidebar a.active { background: linear-gradient(120deg, rgba(255,255,255,.18), rgba(255,255,255,.07)); color:#fff; }
  .sidebar a.active::before { display:none; }
  .stats-grid { grid-template-columns: repeat(auto-fit, minmax(140px, 1fr)); gap: 10px; }
  .stat-box { padding: 12px 14px; }
  .stat-box .num { font-size: 23px; }
}

/* ============================================================
   Reports — filters bar + print layout
   ============================================================ */
.report-filter {
  display: flex;
  gap: 12px;
  align-items: end;
  flex-wrap: wrap;
  margin-bottom: 16px;
}
.report-filter .form-group { flex: none; margin-bottom: 0; }
.report-title-print { display: none; }
.report-total-row td { font-weight: 700; background: #F8FAFD; }

@media print {
  .topbar, .sidebar, .report-filter, .btn, .no-print, .home-footer { display: none !important; }
  .layout { display: block; }
  .main { padding: 0; max-width: none; }
  body { background: #fff; font-size: 12px; }
  .card { box-shadow: none; border: 1px solid #BBB; page-break-inside: avoid; margin-bottom: 12px; }
  .report-title-print {
    display: block;
    text-align: center;
    border-bottom: 2px solid #16305C;
    padding-bottom: 10px;
    margin-bottom: 16px;
  }
  .report-title-print h2 { font-size: 18px; color: #16305C; }
  .report-title-print .sub { font-size: 12px; color: #555; }
  .badge { border: 1px solid #999; }
  a { color: inherit; text-decoration: none; }
}

/* ============================================================
   Modern KPI dashboard cards (clickable, hover lift)
   ============================================================ */
.dash-head {
  display: flex;
  align-items: end;
  justify-content: space-between;
  gap: 10px;
  flex-wrap: wrap;
  margin-bottom: 16px;
}
.dash-head h2 { margin-bottom: 2px; }
.dash-head .date { font-size: 13px; color: var(--muted); }

.kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(175px, 1fr));
  gap: 14px;
  margin-bottom: 20px;
}
.kpi {
  position: relative;
  display: block;
  text-decoration: none;
  color: inherit;
  background: var(--card);
  border: 1px solid var(--border);
  border-radius: 14px;
  box-shadow: var(--shadow);
  padding: 16px 16px 14px;
  overflow: hidden;
  transition: transform .18s, box-shadow .18s, border-color .18s;
}
.kpi::before {                       /* top accent line, grows on hover */
  content: '';
  position: absolute;
  top: 0; left: 0;
  height: 3px;
  width: 34%;
  background: var(--kpi, var(--brand));
  border-radius: 0 3px 3px 0;
  transition: width .25s;
}
.kpi:hover {
  transform: translateY(-4px);
  border-color: color-mix(in srgb, var(--kpi, var(--brand)) 45%, var(--border));
  border-color: var(--kpi, var(--brand));
  box-shadow: 0 10px 26px rgba(22,48,92,.14);
  text-decoration: none;
}
.kpi:hover::before { width: 100%; }
.kpi .kpi-ic {
  width: 38px; height: 38px;
  display: grid; place-items: center;
  font-size: 19px;
  border-radius: 11px;
  margin-bottom: 10px;
  background: rgba(22,48,92,.08);
  background: color-mix(in srgb, var(--kpi, var(--brand)) 13%, #fff);
  border: 1px solid rgba(22,48,92,.15);
  border: 1px solid color-mix(in srgb, var(--kpi, var(--brand)) 30%, transparent);
}
.kpi .kpi-num {
  font-size: 27px;
  font-weight: 800;
  line-height: 1.1;
  color: var(--kpi, var(--brand));
}
.kpi .kpi-label {
  font-size: 11.5px;
  font-weight: 700;
  letter-spacing: .5px;
  text-transform: uppercase;
  color: var(--muted);
  margin-top: 3px;
}
.kpi .kpi-go {
  position: absolute;
  right: 13px; bottom: 12px;
  font-size: 13px;
  font-weight: 700;
  color: var(--kpi, var(--brand));
  opacity: 0;
  transform: translateX(-5px);
  transition: opacity .18s, transform .18s;
}
.kpi:hover .kpi-go { opacity: 1; transform: translateX(0); }
.kpi .kpi-sub {
  font-size: 11.5px;
  color: var(--muted);
  margin-top: 5px;
}

/* KPI color variants */
.kpi-navy   { --kpi: #16305C; }
.kpi-blue   { --kpi: #1C5FA8; }
.kpi-green  { --kpi: #1E7E4C; }
.kpi-red    { --kpi: #C0392B; }
.kpi-amber  { --kpi: #B97A0A; }
.kpi-purple { --kpi: #6B4DAE; }

/* Quick action pills */
.quick-actions {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  margin-bottom: 20px;
}
.quick-actions .btn { display: inline-flex; align-items: center; gap: 7px; }

@media (max-width: 640px) {
  .kpi-grid { grid-template-columns: 1fr 1fr; gap: 10px; }
  .kpi { padding: 13px 12px 11px; }
  .kpi .kpi-num { font-size: 22px; }
  .kpi .kpi-ic { width: 32px; height: 32px; font-size: 16px; border-radius: 9px; }
}

/* ============================================================
   Dashboard AI-style enhancements (light) — v30
   ============================================================ */

/* Hero header band */
.dash-hero {
  position: relative;
  background:
    radial-gradient(1200px 200px at 12% -40%, rgba(28,95,168,.10), transparent 60%),
    radial-gradient(900px 220px at 100% -60%, rgba(240,163,34,.12), transparent 55%),
    linear-gradient(180deg, #FFFFFF, #FBFCFE);
  border: 1px solid var(--border);
  border-radius: 16px;
  padding: 20px 22px;
  margin-bottom: 20px;
  box-shadow: var(--shadow);
  overflow: hidden;
}
.dash-hero::after {                 /* thin amber service stripe, brand cue */
  content:''; position:absolute; left:0; right:0; bottom:0; height:3px;
  background: linear-gradient(90deg, var(--brand), var(--accent) 70%, transparent);
}
.dash-hero .hi { display:flex; justify-content:space-between; align-items:flex-start; gap:16px; flex-wrap:wrap; }
.dash-hero h2 { font-size: 22px; margin:0; letter-spacing:-.2px; }
.dash-hero .date { font-size: 13px; color: var(--muted); margin-top:3px; display:flex; align-items:center; gap:8px; }
.dash-hero .live-dot { width:7px; height:7px; border-radius:50%; background:var(--success); box-shadow:0 0 0 0 rgba(30,126,76,.5); animation:pulse 2s infinite; }
@keyframes pulse { 0%{box-shadow:0 0 0 0 rgba(30,126,76,.45)} 70%{box-shadow:0 0 0 7px rgba(30,126,76,0)} 100%{box-shadow:0 0 0 0 rgba(30,126,76,0)} }
@media (prefers-reduced-motion: reduce){ .dash-hero .live-dot{ animation:none } }

/* SVG icon sizing inside KPI + buttons */
.kpi .kpi-ic svg { width: 20px; height: 20px; stroke: var(--kpi, var(--brand)); }
.btn svg { width: 15px; height: 15px; vertical-align:-2px; }
.ico { width:16px; height:16px; vertical-align:-3px; stroke:currentColor; fill:none; }

/* Tooltip system (pure CSS, keyboard + hover accessible) */
[data-tip] { position: relative; }
[data-tip]:hover::after, [data-tip]:focus-visible::after {
  content: attr(data-tip);
  position: absolute;
  left: 50%; bottom: calc(100% + 8px);
  transform: translateX(-50%);
  background: #10203C; color: #fff;
  font-size: 12px; font-weight: 500; line-height:1.35;
  letter-spacing:.1px;
  padding: 7px 10px; border-radius: 8px;
  width: max-content; max-width: 240px;
  white-space: normal; text-align:center;
  box-shadow: 0 6px 22px rgba(16,32,60,.28);
  z-index: 50; pointer-events:none;
}
[data-tip]:hover::before, [data-tip]:focus-visible::before {
  content:''; position:absolute; left:50%; bottom: calc(100% + 3px);
  transform: translateX(-50%);
  border: 5px solid transparent; border-top-color:#10203C; z-index:50; pointer-events:none;
}
/* let the KPI keep hover lift but tooltip appears above neighbours */
.kpi[data-tip]:hover { z-index: 5; }

/* little "info" dot on section headings */
.help-dot {
  display:inline-grid; place-items:center;
  width:16px; height:16px; margin-left:6px;
  border-radius:50%; background:var(--brand-soft); color:var(--brand);
  font-size:11px; font-weight:800; cursor:help; vertical-align:1px;
  border:1px solid color-mix(in srgb, var(--brand) 25%, transparent);
}

/* KPI trend chip */
.kpi-trend {
  display:inline-flex; align-items:center; gap:3px;
  font-size:11px; font-weight:700; padding:1px 6px; border-radius:20px; margin-top:6px;
}
.kpi-trend svg{ width:11px; height:11px; }
.trend-up   { color:var(--success); background:var(--success-bg); }
.trend-down { color:var(--danger);  background:var(--danger-bg); }
.trend-flat { color:var(--muted);   background:#EEF1F6; }

/* urgent pulse ring for attention KPI (e.g. unassigned) */
.kpi.attn::after {
  content:''; position:absolute; top:12px; right:12px;
  width:8px; height:8px; border-radius:50%; background:var(--danger);
  box-shadow:0 0 0 0 rgba(192,57,43,.5); animation:pulse-red 2.2s infinite;
}
@keyframes pulse-red { 0%{box-shadow:0 0 0 0 rgba(192,57,43,.5)} 70%{box-shadow:0 0 0 8px rgba(192,57,43,0)} 100%{box-shadow:0 0 0 0 rgba(192,57,43,0)} }
@media (prefers-reduced-motion: reduce){ .kpi.attn::after{ animation:none } }

/* Hard size-cap for inline SVG icons (prevents unstyled blow-up) */
svg.ico { width:18px; height:18px; flex:0 0 auto; display:inline-block; vertical-align:-3px; }
.kpi .kpi-ic svg.ico { width:20px; height:20px; }
.btn svg.ico { width:15px; height:15px; vertical-align:-2px; margin-right:2px; }
.kpi-go svg.ico { width:14px; height:14px; }
.kpi-trend svg.ico { width:11px; height:11px; }

/* ============================================================
   Shell polish (v32) — auto-upgrade legacy page headings
   ============================================================ */
/* top-level h2 that isn't a page-head still gets a subtle accent */
.main > h2:first-child,
.main > .flex-between:first-child > h2 {
  position: relative;
  padding-left: 14px;
  font-size: 21px;
  letter-spacing: -.3px;
}
.main > h2:first-child::before,
.main > .flex-between:first-child > h2::before {
  content:''; position:absolute; left:0; top:3px; bottom:3px; width:5px;
  border-radius:4px; background:linear-gradient(180deg,var(--brand),var(--accent));
}
/* tables inside cards: modern header row */
.card table th {
  background: #F7F9FC;
  color: #55617A;
  font-size: 11.5px;
  letter-spacing: .4px;
  text-transform: uppercase;
}
.card table tr:hover td { background: #FAFBFE; }

/* ============================================================
   Filter bar (used on complaints & list pages) — v34
   ============================================================ */
.filter-bar {
  display: flex; gap: 14px; align-items: end; flex-wrap: wrap;
  padding: 14px 16px; margin-bottom: 16px;
  background: linear-gradient(180deg, #F7F9FC, #FFFFFF);
  border: 1px solid var(--border); border-radius: 12px;
}
.filter-bar label { font-size: 11px; font-weight: 700; letter-spacing:.3px; text-transform: uppercase; color: var(--muted); }
/* clickable stat cards get a gentle press feedback */
a.stat-box:active { transform: translateY(-1px); }

/* ============================================================
   List-page polish (complaints & similar) — v35  AI style
   ============================================================ */

/* --- compact AI-style KPI strip (smaller than dashboard tiles) --- */
.kpi-strip { display:grid; grid-template-columns:repeat(auto-fit,minmax(150px,1fr)); gap:12px; margin:14px 0 18px; }
.kpi-mini {
  position:relative; display:block; text-decoration:none; color:inherit;
  background:var(--card); border:1px solid var(--border); border-radius:14px;
  padding:14px 15px; overflow:hidden; box-shadow:var(--shadow);
  transition:transform .16s, box-shadow .16s, border-color .16s;
}
.kpi-mini:hover{ transform:translateY(-3px); box-shadow:0 14px 30px -16px rgba(16,32,60,.4); text-decoration:none; }
.kpi-mini .km-top{ display:flex; align-items:center; gap:9px; margin-bottom:9px; }
.kpi-mini .km-ic{ width:32px;height:32px;border-radius:10px;display:grid;place-items:center;color:#fff;flex:0 0 auto; }
.kpi-mini .km-ic svg{ width:17px;height:17px;stroke:#fff; }
.kpi-mini .km-num{ font-size:24px; font-weight:800; line-height:1; letter-spacing:-.5px; color:var(--ink); }
.kpi-mini .km-label{ font-size:11px; font-weight:700; text-transform:uppercase; letter-spacing:.4px; color:var(--muted); margin-top:5px; }
.kpi-mini .km-go{ position:absolute; right:12px; top:14px; opacity:0; transform:translateX(-4px); transition:.16s; color:var(--muted); }
.kpi-mini:hover .km-go{ opacity:1; transform:translateX(0); }
.kpi-mini::after{ content:''; position:absolute; left:0; right:0; bottom:0; height:3px; background:var(--km,linear-gradient(90deg,var(--brand),var(--accent))); }
.km-slate  { --km:linear-gradient(90deg,#334155,#0F172A); }
.km-slate  .km-ic{ background:linear-gradient(135deg,#334155,#0F172A); }
.km-red    { --km:linear-gradient(90deg,#EF4444,#B91C1C); } .km-red .km-ic{ background:linear-gradient(135deg,#EF4444,#B91C1C); }
.km-amber  { --km:linear-gradient(90deg,#F59E0B,#B45309); } .km-amber .km-ic{ background:linear-gradient(135deg,#F59E0B,#B45309); }
.km-blue   { --km:linear-gradient(90deg,#3B82F6,#1D4ED8); } .km-blue .km-ic{ background:linear-gradient(135deg,#3B82F6,#1D4ED8); }
.km-green  { --km:linear-gradient(90deg,#10B981,#047857); } .km-green .km-ic{ background:linear-gradient(135deg,#10B981,#047857); }
.km-num.small{ font-size:19px; }

/* --- modern data table --- */
.tbl-wrap{ overflow-x:auto; border-radius:12px; border:1px solid var(--border); }
table.data{ width:100%; border-collapse:separate; border-spacing:0; }
table.data th{
  background:#F4F7FB; color:#55617A; font-size:11px; font-weight:800;
  letter-spacing:.5px; text-transform:uppercase; text-align:left;
  padding:12px 14px; border-bottom:1px solid var(--border); white-space:nowrap;
}
table.data td{ padding:12px 14px; border-bottom:1px solid #EEF2F7; font-size:13.5px; vertical-align:middle; }
table.data tr:last-child td{ border-bottom:none; }
table.data tbody tr{ transition:background .12s; }
table.data tbody tr:hover td{ background:#F7FAFE; }
table.data td.nowrap, table.data th.nowrap{ white-space:nowrap; }
.tk{ font-family:var(--mono); font-size:12.5px; font-weight:600; color:var(--brand); background:var(--brand-soft);
     padding:3px 9px; border-radius:7px; white-space:nowrap; display:inline-block; }
.cell-office .sub{ font-size:11px; color:var(--muted); }
.who-chip{ display:inline-flex; align-items:center; gap:7px; }
.who-chip .av{ width:24px;height:24px;border-radius:50%;flex:0 0 auto;display:grid;place-items:center;
  font-size:10.5px;font-weight:800;color:#fff;background:linear-gradient(135deg,#64748B,#334155); }
.who-chip.unassigned .av{ background:#E2E8F0;color:#94A3B8; }
.who-chip .nm{ font-size:13px; }
.who-chip.unassigned .nm{ color:var(--muted); font-style:italic; }

/* manage button as a clear pill */
.btn-manage{
  display:inline-flex; align-items:center; gap:6px; white-space:nowrap;
  padding:7px 14px; border-radius:9px; font-size:12.5px; font-weight:700;
  color:#fff; background:linear-gradient(135deg,var(--brand),#2A3F73);
  border:none; text-decoration:none; box-shadow:0 6px 14px -7px rgba(22,48,92,.7);
  transition:transform .14s, box-shadow .14s;
}
.btn-manage:hover{ transform:translateY(-1px); box-shadow:0 10px 18px -8px rgba(22,48,92,.75); text-decoration:none; color:#fff; }
.btn-manage svg{ width:13px;height:13px;stroke:#fff; }

/* status/priority pills — slightly bolder */
.pill{ display:inline-flex; align-items:center; gap:5px; font-size:11.5px; font-weight:700;
  padding:4px 10px; border-radius:999px; white-space:nowrap; }
.pill::before{ content:''; width:6px;height:6px;border-radius:50%; background:currentColor; opacity:.9; }
.pill-open{ background:#FEE2E2;color:#B91C1C; } .pill-assigned{ background:#E0E7FF;color:#3730A3; }
.pill-inprogress{ background:#FEF3C7;color:#92400E; } .pill-resolved{ background:#DCFCE7;color:#166534; }
.pill-closed{ background:#E2E8F0;color:#334155; } .pill-reopened{ background:#FCE7F3;color:#9D174D; }
.pr-high{ background:#FEE2E2;color:#B91C1C; } .pr-medium{ background:#FEF3C7;color:#92400E; } .pr-low{ background:#DCFCE7;color:#166534; }

/* filter bar as pills row */
.filter-modern{ display:flex; gap:12px; align-items:flex-end; flex-wrap:wrap; padding:16px;
  background:linear-gradient(180deg,#F7F9FC,#fff); border:1px solid var(--border); border-radius:14px; margin-bottom:16px; }
.filter-modern .fm-field{ display:flex; flex-direction:column; gap:5px; }
.filter-modern label{ font-size:10.5px; font-weight:800; letter-spacing:.5px; text-transform:uppercase; color:var(--muted); padding-left:2px; }
.filter-modern select,
.filter-modern input[type="date"]{ padding:9px 12px; border:1px solid var(--border); border-radius:10px; font:inherit; font-size:13px; background:#fff; min-width:150px; }
.filter-modern select:focus, .filter-modern input[type="date"]:focus{ outline:none; border-color:var(--brand); box-shadow:0 0 0 3px rgba(22,48,92,.1); }
.filter-modern .fm-reset{ margin-left:auto; }

@media (max-width:640px){ .filter-modern .fm-reset{ margin-left:0; } table.data td, table.data th{ padding:10px; } }